TERMS & CONDITIONS

CUSTOMER CARE

At Gloowwave, we are committed to providing excellent customer service. If you have any questions, concerns, or need assistance, our team is here to help. Below are the different ways you can reach out to us Contact Us

Website: The Gloowwave website, located at [Insert URL], provides information, products, and services related to personalized skincare and haircare solutions.
Ownership: The website and its content, including all trademarks, logos, text, images, and other intellectual property, are owned by Gloowwave and are protected by copyright laws

Personalized Products: All products on Gloowwave are customized based on your individual preferences and needs. As such, all orders are final and non-refundable once placed.
Consultation: To customize your product, you will be required to fill out a form with information regarding your skin or hair concerns. Based on your responses, we will recommend and create a product tailored to you.

Order Placement: By placing an order on our website, you are agreeing to purchase the products selected at the prices displayed at the time of checkout. All prices are subject to change without notice.
Payment Methods: We accept all major credit and debit cards, phonepay ,gpay ,paytm, and other payment methods specified on our website.
Order Confirmation: After placing an order, you will receive an email confirmation. This is not an acceptance of your order, but rather an acknowledgment that we have received your order.
Cancellations: Due to the customized nature of our products, we cannot accept cancellations once the order is placed. Please ensure all details are correct before completing your purchase

Processing Time: Orders are processed within 3 business days. Customized products will be formulated and shipped accordingly.
Delivery Time: Delivery typically takes 7-10 business days depending on your location. Delivery times may vary in cases of unforeseen delays.
Shipping Charges: Shipping fees are calculated at checkout based on the delivery address.
Lost or Delayed Shipments: Gloowwave is not responsible for delays or issues caused by third-party shipping carriers. However, we will do our best to assist with tracking and resolving any shipping issues.

No Returns: Due to the personalized nature of our products, we do not accept returns or issue refunds.
Damaged Products: If your product arrives damaged, you must provide a 360-degree unboxing video within 24 hours of receiving the product to be eligible for a replacement. Claims made after 24 hours will not be accepted.
Replacement Process: If you believe your product was damaged during shipping, contact our customer support team at [Insert Email Address] with your order number and unboxing video. Our team will assist with the replacement process.

Botanical Ingredients: We use natural, botanical ingredients in all of our products. However, individual sensitivities or allergies may vary. We recommend performing a patch test before using any new product.
No Liability for Allergic Reactions: Gloowwave is not liable for any allergic reactions or side effects resulting from the use of our products. Please read all product labels and ingredient lists carefully.

Account Information: If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.
Accuracy of Information: You agree to provide accurate, complete, and up-to-date information when using our website or placing an order. Any false information provided may result in the cancellation of your order.

Privacy Policy: Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please read the Privacy Policy carefully to understand our practices.
Security: We use industry-standard encryption methods to protect your personal and payment information. However, no data transmission over the internet can be guaranteed to be 100% secure.

No Liability for Indirect Damages: Gloowwave is not responsible for any indirect, incidental, or consequential damages arising from your use of the website or products, including, but not limited to, damages related to loss of profits or business interruption.
Maximum Liability: In the event that we are found liable, our liability will be limited to the amount you paid for the specific product or service that caused the issue.

You agree to indemnify and hold Gloowwave, its affiliates, directors, officers, employees, and agents harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our website or violation of these Terms.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms will be resolved in the courts located in India.

Gloowwave reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes your acceptance of the new Terms.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: gloowwavecare@gmail.com
Phone: +91-7416107484
Address: India